We ship within the United States only. Everything is picked, packed and posted by our fulfilment partner in the US.
Rates are calculated at checkout, before you pay. We do not ship outside the US yet.
Orders are passed to our fulfilment partner on the next business day. You will get a tracking link by email as soon as the carrier scans the parcel. Transit time after that is the carrier's, not ours, so we quote theirs rather than a promise of our own.
If a product is not right for you, email us within 30 days of delivery and we will refund it. You do not need to send an opened bottle back — tell us what went wrong and we will process the refund to your original payment method. There is no restocking fee and no form to fill in.
Refunds usually appear on your statement within five to ten business days, depending on your bank.
Send us a photo and your order number and we will replace it or refund it, your choice. Do not throw the packaging away until we have sorted it out — the carrier sometimes asks for it.
Email us as soon as you can. Before the order reaches our fulfilment partner we can cancel it outright. After that it has to run as a return, which the guarantee above covers anyway.
Use the contact page. One person reads that inbox, so you will get an answer from a human rather than a ticket number.